FAQ
-
What services does Waggy Tail Pet Care offer?
We offer dog walks, cat visits, drop in visits, pet sitting in your home/hotel, dog boarding in our providers homes, and by the hour pet sitting in your home/hotel. We know our clients have busy lives and Waggy Tail is ready to help. We welcome the opportunity to exceed your expectations.
-
What training do you Pet Care Professionals have and how do you ensure the safety of your clients’ homes and pets?
Our pet care professionals all have one thing in common. They are all animal lovers. Each person is background verified, insured & bonded, and thoroughly trained. We welcome the opportunity to exceed your expectations.
-
Where do you operate?
Miami Beach Zip Codes 33139, 33140 & parts of 33141
Looking for service outside our area? We love to refer business to Emilia the Dog Walker who services Coral Gables, Coconut Grove and other parts of South Miami (202-460-8581).
-
How do I book a session?
Submit the form online through the “Get Started” or “Try Us Out” buttons or just give us a call! We will be happy to meet either virtually or at your home to go over your pet’s daily routine then create a customized plan of action. This meeting should not take more than 15 minutes. We will set you up with an online account and after Payment has been collected you and your furry friend are ready to start Wagging!
***Meet and greets are not necessary to start service!
-
What is Waggy Tail's Cancellation Policy?
We do not offer refunds, only credits for future use.
- For all services with the exception of live in pet sitter services: Same day cancellations are charged in full and services cancelled the day prior will incur a 50% fee.
- For live-in pet sitter services: a full credit will be applied if cancelled 5 days prior to service. A 25% fee will be charged for cancellations less than 5 days of rendering services, 50% fee for next day cancellations and charged in full if cancelled same day.
-
Do you have a physical location? Or office hours?
No, we do not have a customer facing location. All services along with in-person Meet & Greet are held at the owner’s home or in a public setting. We take calls from 9 am to 6 pm 7 days a week.
-
Can the Pet Care Professional administer medication?
Yes, Waggy Tail is experienced at administering medications orally and topically with no extra charge to you. Some pet care professionals are also knowledgeable on administering injections, both intramuscular or subcutaneous. You are able to specify detailed information within our portal once registered.
-
What does your Insurance cover?
Our insurance covers the following:
1. If your pet is injured while in our care.
2. If your pet injures another human or animal while in our care.
3. Lost Keys!
4. If your property is damaged in any way as a result of our service. -
Can I schedule last minute walks or services?
We do our best to accommodate all our clients as efficiently as possible. In most cases, we can arrange same-day services. However, we highly recommend booking in advance, especially during holidays and peak season (November through April), to ensure availability.
-
What Pets do you care for?
We care for Dogs, Cats, Bunnies, Birds, and smaller caged/non-caged animals such as Fish, Turtles, reptiles, hamsters, and more!